Terms of Service

1. Introduction and Acceptance of Terms

Welcome to Vitality & Grace Premium Wellness Store. These Terms of Service ("Terms") govern your use of our website, products, and services operated by Vitality & Grace Wellness Ltd (Company Registration Number: 12345678), with registered office at 1 Victoria Square, Birmingham, B1 1BD, United Kingdom.

By accessing or using our website at https://vitality-grace.co.uk and our related services, you agree to be bound by these Terms. If you do not agree with any part of these terms, you must not use our website or services.

These Terms apply to all visitors, users, and others who access or use the website, whether you are a registered member or a guest.

2. Definitions

For the purposes of these Terms:

• "Service" refers to the website operated by Vitality & Grace Wellness Ltd, including all content, features, and functionality offered through this website.
• "Products" refers to all wellness items, supplements, equipment, and other products available for purchase through our Service.
• "User" refers to the individual or entity who accesses or uses our Service.
• "Account" refers to the personal profile created by a User when registering for our Service.
• "Content" refers to text, images, videos, audio, and other materials that may be posted on or transmitted through our Service.

3. Website Usage and Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Vitality & Grace Wellness Ltd and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You may access and use our website for lawful purposes only. You are prohibited from:

• Using the Service in any way that violates applicable laws or regulations
• Transmitting or procuring the sending of any advertising or promotional material without our prior written consent
• Impersonating or attempting to impersonate the Company, a Company employee, another user, or any other person or entity
• Using any automated system to extract data from our website
• Attempting to gain unauthorized access to our systems or networks

4. User Accounts and Registration

To access certain features of our Service, you may be required to create an account. When creating an account, you must provide accurate, complete, and up-to-date information. You are responsible for safeguarding the password for your account and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other security breach. We reserve the right to terminate or suspend your account at our sole discretion, without notice, for any reason, including if we believe you have violated these Terms.

We may provide you with the ability to create an account using a third-party login provider, such as Google or Facebook. If you choose to use a third-party provider, you grant us permission to access and use certain account information from the provider, in accordance with their privacy policies and your account settings.

5. Products, Services, and Pricing

All product descriptions, specifications, and prices are subject to change without notice. We make every effort to ensure that product information is accurate, however, we do not warrant that product descriptions or other content on the website is accurate, complete, reliable, current, or error-free.

While we strive to maintain accurate inventory information, we cannot guarantee product availability. If a product you ordered is unavailable, we will notify you and either offer an alternative product or refund your payment.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue products or services at any time without notice. We shall not be liable to you or any third party for any modification, price change, or discontinuation of products or services.

All prices are displayed in GBP (£) and include VAT at the applicable rate. Shipping costs, where applicable, will be added to the total price and displayed during checkout.

6. Payment Terms and Orders

By placing an order, you make an offer to purchase products at the price and in the quantity specified. All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or problems identified by our fraud detection system.

Payment for products must be made in full at the time of ordering. We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfer (for wholesale orders only)

Once your payment has been processed and the order has been accepted, you will receive an email confirmation with your order details and estimated delivery time.

7. Shipping and Delivery

We currently ship to addresses within the United Kingdom and select international destinations. Shipping rates and delivery times will vary based on the destination and shipping method selected.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by third-party shipping carriers or customs processing.

Risk of loss and title for products purchased pass to you upon our delivery of the products to the shipping carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will make every effort to accommodate address changes, but cannot guarantee changes will be processed before shipment.

8. Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return products within 30 days of delivery for a full refund, subject to the following conditions:

• Products must be in their original condition, unused, and in the original packaging
• Custom or personalized products cannot be returned unless they are defective
• Perishable goods (such as certain supplements) may not be eligible for return

To initiate a return, please contact our customer service team at [email protected] or call +44 20 7946 0017 to obtain a Return Merchandise Authorization (RMA) number.

You are responsible for the cost of return shipping, unless the return is due to our error (such as sending the wrong product or a defective product). Once we receive and inspect the returned items, we will process your refund within 5-7 business days.

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

You have certain rights regarding your personal information, including the right to access, rectify, or erase your data. For more details on how we collect, use, and protect your information, please refer to our Privacy Policy.

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have questions about how we handle your personal information, please contact our Data Protection Officer at [email protected].

10. User Content and Conduct

Our Service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, or other material ("Content"). You are responsible for Content that you post, including its legality, reliability, and appropriateness.

By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights.

You agree that Content you submit will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that Content you submit will not be unlawful, abusive or defamatory, and will not contain any viruses or other code designed to interrupt, destroy or limit the functionality of our Service.

We reserve the right to remove or edit Content that we deem inappropriate or that violates these Terms. We also reserve the right to terminate or suspend access to the Service for users who repeatedly infringe on intellectual property rights.

11. Disclaimers and Limitation of Liability

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

• Excludes all representations and warranties relating to this website and its contents
• Does not warrant that the functions contained in the website will be uninterrupted or error-free
• Does not warrant that defects will be corrected or that this site or the server that makes it available are free of viruses or bugs

In no event shall Vitality & Grace Wellness Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our total liability to you for all damages arising out of or relating to your use of the Service shall not exceed the amount you paid for the products or services in question, or £100, whichever is greater.

12. Product Information and Wellness Advice

The information provided on our website about wellness products, supplements, and related services is for educational purposes only and is not intended as medical advice. We are not medical professionals and do not provide medical diagnosis, treatment, or cure for any condition.

Before using any of our products or services, especially supplements or equipment, you should consult with your physician or other qualified healthcare provider. This is particularly important if you have pre-existing medical conditions, are pregnant or nursing, or are taking any medications.

We make no warranties or representations regarding the effectiveness of any product or service. Individual results may vary based on factors such as personal health status, compliance with product instructions, and other variables beyond our control.

If you experience any adverse reactions to any of our products, discontinue use immediately and consult your healthcare provider. We cannot be held responsible for any adverse effects resulting from the use of our products.

13. Changes to Terms of Service

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

We encourage you to review these Terms periodically to stay informed of any changes. Your continued use of the Service following the posting of changes will constitute your acceptance of such changes.

14. Governing Law and Jurisdiction

These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in Scotland or Northern Ireland, you may bring proceedings in your local courts, although we reserve the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.

Any cause of action or claim you may have with respect to the Service must be commenced within one year after the cause of action accrues, otherwise such cause of action or claim is permanently barred.

15. Contact Information

If you have any questions about these Terms of Service, please contact us using the following information:

For specific matters, you may also use these dedicated email addresses:

• Customer Service: [email protected]
• Orders and Returns: [email protected]
• Privacy and Data Protection: [email protected]

16. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.