Our Wellness Journey: Crafting Natural Harmony Since 2018
Founded in the historic heart of Birmingham, Vitality & Grace Wellness Ltd began as a vision to bridge the gap between ancient wisdom and modern wellness needs. Our founders, inspired by the therapeutic traditions of the English countryside and the innovative spirit of the West Midlands, set out to create premium wellness products that honour both heritage and innovation.
What started as a small family business with three core products has blossomed into a trusted wellness destination, serving thousands of customers across the United Kingdom. Every product we craft embodies our commitment to natural ingredients, sustainable practices, and the belief that true wellness begins with grace and vitality working in perfect harmony.
Today, we continue to honour our founding principles while embracing cutting-edge wellness research, ensuring that each item in our collection meets the highest standards of purity, potency, and environmental responsibility.
Our Quality Assurance Journey
Every step of our process reflects our unwavering commitment to excellence, from sourcing the finest natural ingredients to delivering products that exceed your wellness expectations.
Ethical Sourcing Partnership
We partner exclusively with certified organic farms across the UK and Europe, ensuring every ingredient meets strict environmental and ethical standards. Our relationships with growers span over five years, built on mutual respect and shared values of sustainability.
Advanced Laboratory Testing
Our Birmingham facility houses state-of-the-art testing laboratories where every batch undergoes rigorous analysis. We test for potency, purity, heavy metals, and microbial contamination, ensuring each product meets pharmaceutical-grade standards before reaching our customers.
Sustainable Manufacturing
Our production facility operates on 100% renewable energy, with zero-waste-to-landfill processes. Every product is packaged in recyclable or biodegradable materials, reflecting our commitment to both your wellness and planetary health.
International Certifications
We hold certifications from Soil Association, COSMOS Organic, and Leaping Bunny (cruelty-free), ensuring our products meet the highest international standards. Our quality management system is ISO 9001:2015 certified, guaranteeing consistent excellence.
Visit Our Birmingham Wellness Hub
Located in the prestigious Victoria Square, our flagship wellness centre serves as both our headquarters and a destination for personalized wellness consultations. We welcome visitors by appointment and offer complimentary wellness assessments.
Our Address
Vitality & Grace Wellness Ltd
1 Victoria Square
Birmingham, B1 1BD
United Kingdom
Get In Touch
Opening Hours
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Customer Support
Our wellness consultants are available Monday to Friday, 9 AM - 5 PM for product consultations, order assistance, and personalized wellness recommendations.
Interactive Map
Visit us in the heart of Birmingham's historic centre
Shipping & Service Excellence
We're committed to providing exceptional service from order to delivery, ensuring your wellness journey with Vitality & Grace is seamless and worry-free.
Enjoy completely free standard shipping on all orders over £25 within the United Kingdom. Our carefully packaged products typically arrive within 2-3 business days via Royal Mail or our trusted courier partners.
- • Standard Delivery (FREE): 2-3 business days
- • Next Day Delivery: £4.95 (order before 2 PM)
- • Saturday Delivery: £7.95
All orders are carefully packaged in recyclable materials, and we provide complete tracking information so you can monitor your package every step of the way.
We stand behind the quality of our products with a comprehensive 30-day return policy. If you're not completely satisfied with your purchase, simply return the items in their original packaging for a full refund or exchange.
- • Contact our customer service team for a return authorisation
- • Package items securely in original packaging
- • Use our prepaid return label (provided free of charge)
- • Refund processed within 5-7 business days of receipt
Returned items must be in sellable condition, though we understand that sometimes products don't meet your specific wellness needs – we'll work with you to find the right solution.
Stay informed about your order every step of the way with our comprehensive tracking system. Receive email notifications for order confirmation, shipping, and delivery updates.
- • Phone Support: Monday-Friday, 9 AM - 5 PM
- • Email Support: 24-hour response time
- • Live Chat: Available during business hours
- • Emergency Orders: Saturday 10 AM - 4 PM
Our dedicated customer care team includes qualified wellness consultants who can provide personalized product recommendations and answer questions about ingredients, usage, and wellness routines.
Connect With Our Wellness Experts
Have questions about our products or need personalized wellness guidance? Our team of qualified consultants is here to help you find the perfect natural solutions for your wellness journey.
What to Expect
- Response within 24 hours
- Personalized product recommendations
- Free wellness consultation
- Expert guidance on natural wellness
What Our Wellness Community Says
Discover why thousands of customers trust Vitality & Grace for their natural wellness journey. Read their authentic experiences and transformations.
Sarah M.
"The quality of Vitality & Grace products has transformed my daily wellness routine. I've tried many natural brands, but the purity and effectiveness here is unmatched. Their customer service team genuinely cares about your wellness journey."
James T.
"As someone who values transparency in sourcing, I'm impressed by Vitality & Grace's commitment to ethical practices. The products arrive beautifully packaged, and the wellness consultations have been invaluable for my holistic health approach."
Emma L.
"The shipping is incredibly fast, and the 30-day return policy gave me confidence to try new products. I've found my perfect wellness routine through their carefully curated selection. Highly recommend to anyone serious about natural health."
Michael R.
"What sets Vitality & Grace apart is their knowledge and passion for wellness. The team helped me understand ingredient quality and how to combine products for maximum benefit. It's like having a personal wellness coach."
Lisa K.
"I've been ordering from Vitality & Grace for over two years. The consistency in quality, the sustainable packaging, and the genuine care for customers make this my go-to wellness destination. Never disappointed!"
David P.
"The Birmingham location is convenient, and the staff there are incredibly knowledgeable. Whether online or in-person, Vitality & Grace delivers exceptional service. Their return policy shows they truly stand behind their products."